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faq's

If you’ve recently joined the Tribe & have found yourself thinking, ‘yeah, but...’

This is the page for you!

FAQ

  • What Events are On?
    You can see the up n' coming events by selecting your region here: https://www.findyourtribe.co.nz/event-regions
  • How Do I Become a Member?
    Check out your membership options here: https://www.findyourtribe.co.nz/memberships
  • I can't login to the App
    Pick up your Tribe membership by following the link below. Then follow the login instructions in your confirmation email https://www.findyourtribe.co.nz/memberships Still not working? Drop me an email here: hello@findyourtribe.co.nz
  • Where's My Free Access?
    If you've bought your app membership and made your Intro post you'll receive a confirmation email (within 24-36 hours) your 30 days free access has been applied. This will take 24-36 hours. Email hasn't arrived? Contact me here. Haven't made your intro post? Start there! Your 30 day free access will then be applied.
  • Our Refund Policy
    Refund Policy for your membership Effective Date: Start date of your membership ​ At Find Your Tribe, we strive to deliver exceptional events and experiences through our app. We appreciate your commitment to being part of our community. This Refund Policy outlines the terms and conditions under which refunds will be considered. ​ 1. Refund Eligibility: We understand that circumstances may change, and we want to provide the best possible service. However, refunds will not be issued solely based on a change of mind or personal circumstances. ​ 2. Cancellation of Membership: Users have the flexibility to manage their membership status. If you wish to cancel or update your membership, you can do so by visiting our Membership Update page at [https://www.findyourtribe.co.nz/update-membership]. Please ensure any updates or cancellations are made before the next payment date, as indicated in the 'My Subscriptions' section of your membership page [https://www.findyourtribe.co.nz/members-area]. ​ 3. Payment Dates and Subscriptions: Your membership page will display the upcoming payment dates under 'My Subscriptions.' To avoid unwanted charges, it is your responsibility to make any changes to your membership before the next payment date. ​ 4. No Refunds for Partial Membership Periods: Refunds will not be provided for partial membership periods. Once a payment has been processed, you will continue to have access to our app and its features until the end of the current subscription period. ​ 5. Exceptions: In certain circumstances, we may consider refund requests on a case-by-case basis, such as technical issues preventing access to the app or events. please contact us at hello@findyourtribe.co.nz with detailed information about the issue for further assistance. ​ 6. Changes to the Refund Policy: We reserve the right to modify, amend, or change any part of this Refund Policy at our discretion. Any updates will be effective immediately upon posting on our website. ​ By continuing to use our app and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy. For any questions or concerns, please contact me at hello@findyourtribe.co.nz ​ Thank you for being part of The Tribe. ​ Much love! Sarah Clarke Tribe Founder
  • I'm not quite the right age for an event. What should I do?
    Go anyway! If you're keen to meet people in/around the age range listed in an event you'll be very welcome.
  • What Do I Get From the App?
    The Tribe Gals app gives you access to the Tribe Community where you'll: Get connected with local gals! Get unlimited FREE friendship events Find like-minded Tribe Gals with Intro Posts Send private messages Arrange meetups amongst yourselves Keen to get some gals together? Free friendship event promotion! Check out the friendship events that are coming up here
  • How Do I Cancel My Membership?
    ancel your membership here: https://findyourtribe.co.nz/update-membership
  • I Don't Have Anyone To Go To Events With 😭
    Good! Tribe Events are designed to be attended solo. In fact, everyone goes to Tribe Events on her own because we're each there to meet new people. You'll love the Tribe vibe.
  • Where Does the Membership Fee Go?
    Your membership fee helps keep the Tribe admin running smoothly.
  • What If I Don't Click With the Other Gals?
    Come now darling, friendship is a numbers game and let's be honest - they take time - Precisely why, as a Tribe Community Member, you'll have unlimited friendship events to choose from. That way, you can meet the other Tribe gals regularly, and over-time, during a variety of fun, friendly, 'friendship events' you'll love. Hosted by Tribe gals, for Tribe gals, you can check out what's coming up here

BLOGS YOU MIGHT ALSO FIND HELPFUL...

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EXISTING TRIBE MEMBERS -
GET A SPECIAL 'FOUNDERS DISCOUNT' OFF YOUR APP MEMBERSHIP!

BECAUSE WE’RE DOING THIS TOGETHER!

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