our refund policy
Refund Policy for your membership
Effective Date: Start date of your membership
At Find Your Tribe, we strive to deliver exceptional events and experiences through our app. We appreciate your commitment to being part of our community. This Refund Policy outlines the terms and conditions under which refunds will be considered.
1. Refund Eligibility:
We understand that circumstances may change, and we want to provide the best possible service. However, refunds will not be issued solely based on a change of mind or personal circumstances.
2. Cancellation of Membership:
Users have the flexibility to manage their membership status. If you wish to cancel or update your membership, you can do so by visiting our Membership Update page at [https://www.findyourtribe.co.nz/update-membership]. Please ensure any updates or cancellations are made before the next payment date, as indicated in the 'My Subscriptions' section of your membership page [https://www.findyourtribe.co.nz/members-area].
3. Payment Dates and Subscriptions:
Your membership page will display the upcoming payment dates under 'My Subscriptions.' To avoid unwanted charges, it is your responsibility to make any changes to your membership before the next payment date.
4. No Refunds for Partial Membership Periods:
Refunds will not be provided for partial membership periods. Once a payment has been processed, you will continue to have access to our app and its features until the end of the current subscription period.
5. Exceptions:
In certain circumstances, we may consider refund requests on a case-by-case basis, such as technical issues preventing access to the app or events. please contact us at hello@findyourtribe.co.nz with detailed information about the issue for further assistance.
6. Changes to the Refund Policy:
We reserve the right to modify, amend, or change any part of this Refund Policy at our discretion. Any updates will be effective immediately upon posting on our website.
By continuing to use our app and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.
For any questions or concerns, please contact us at hello@findyourtribe.co.nz
Thank you for being part of The Tribe.
Find Your Tribe
hello@findyourtribe.co.nz